Uber not just for people? Welcome UberEATS!
Yesterday Uber added a fork to it’s services with UberEATS. Using your existing Uber account, UberEATS gives you the ability to order food from restaurants in your area using, basically, the same service that Uber provides as a people mover.
Of course the restaurants have to belong to the UberEATS service and keep in mind you are having food delivered not by the establishment, but by a regular “Joe” with some time on his or her hands.
I downloaded the new app to see what it was like. Unfortunately there are no restaurants in my area of Hamilton, ON that have subscribed to the UberEATS service as of yet, so I was not able to actually place an order. I did however try and place a fake order to Union Station (Toronto’s public transportation hub) from Bacon Nation. I have to say the process was painless. Pick a restaurant, of which there were at least 50 to choose from, and then pick from there menu. Prices are quite visible and easy to read and just like Uber just a couple of clicks and you are at the checkout.
A couple of the things that I wondered about this service, first how warm is my food going to be and second how much is delivery going to cost me?
As for the warmth, unfortunately I was not able to test this out, but according to the app it will take anywhere from 16-27 minutes for delivery. Is that from the time I order, to the time it hits my door, or is that from the time they pick it up to the time it hits my door. I won’t know until I get a chance to try. I am going to assume that is the ETA is from ordering to door step. Which in that case is an incredible turn around time, seeing as my local pizza guy gives me a 45 minute window for delivery. Unfortunately, unless my UberEATS delivery person is a keener and has a warming bag in their car, that means my food will be luke warm at best. So maybe this is something that the restaurant is going to have to address. I am sure that Bacon Nation isn’t interested in negative reviews due to cold food. I have a feeling that restaurants will be looking for some options for keeping the food warm. It is possible to find insulated aluminium bags for about $1 on line. I know if it were me I would build that into the price and just to be sure that the food stays hot and it also gives the restaurants a layer of security against food tampering.
As for how much is the delivery going to cost. $4.99 according to the app. Which is quite reasonable, most of the restaurants that offer delivery in my area charge that any way.
All in all, as with any new toy, I am excited to give it a go. I am hesitant only due to the food warmth and tampering issue, but (as mentioned above) I see easy ways to help mitigate those issues. For more information (including current cities that UberEATS is available in) check out the press release on the Uber site. Also here is the video Uber released.